Posts Tagged social media

What’s Your Story?

We write a lot about the power of storytelling for business. How your story is the foundation of all of your marketing communications. There are a zillion tools for telling your story. Some are easy to use, others require a lot of skill, time, practice, or money.

One of the more interesting tools is Xtranormal, a web-based service that lets you create animated movies. You type words; cartoon characters speak your dialog. Simple enough. As with many technologies, from chainsaws to video editors, just getting the tool is not the same as learning how to use it well. Good results take time and effort.

Here’s a little movie we made with Xtranormal. It’s our first effort, so we’re naturally just a bit proud of it. We created 80 seconds of content, starting with the words we wanted our stick figure actor to speak. We added some movements and one simple sound effect. And we experimented with a number of camera angles to keep it interesting. Getting everything to synch up was a bit of a challenge. It took a lot more time than expected.

Video is a very powerful tool. It’s easy to produce; not so easy to produce well. Mostly, it takes time. Fortunately, Xtranormal is fun to use. We quickly got caught in the time-suck vortex of trying to make our little movie just a bit better. Those 80 seconds of video took several hours to create. If you are thinking about using this tool for your business consider the value of your time. And compare that to the value you could create by spending those hours doing your real job.

Anyway, here’s the result:

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Social Media Strategy, Bursting Bubbles, and Companies that Suck

Social media is just one of the tools in our toolbox. It is not a strategy. It should not be run in a silo, segregated from the rest of the organization. I have believed that, strongly, since at least a decade before Facebook, Twitter, and YouTube came along.

All of these vehicles, venues, and platforms are just tools we can use to tell our story. If our story sucks, if we are not a good company, if our products are lousy, then the last thing we need is tools to help more people learn about us faster.

If we have a strong story, make good stuff, sell it at fair prices, and treat our customers, our prospects, and our competitors with respect, then using social media to tell that story far, wide, and fast can help us succeed.

Social media is not social selling. And it is rapidly moving away from social marketing. It is just a very efficient way to have conversations with people who might buy our products, or not buy them, or influence others who might or might not, or interact with a million other people who might have some effect on whether or not we succeed.

And so it must always be focused on the people outside our organization, as they ultimately determine whether we live or die. When we get a tweet that is essentially a customer service question, it is a fatal error to think, or to say, that the question needs to be directed to our customer service department, which is not on Twitter. Either we have good customer service, or we don’t. How the question comes in the door is irrelevant, unless we don’t really care about our customers. And if that is true, then we are irrelevant, or soon will be.

I see social media following a similar trajectory to the web, although much more quickly, with much sharper climbs and probably a faster descent. It really wasn’t that long ago that just having a website was a novelty. It didn’t need to be any good, or do anything useful. Just having a URL meant you were a sexy company. That lasted about three years. Then people started to demand that the website add value to the customer experience. So good companies began to install online help systems, and answer their email around the clock. The best ones began to see their online help system as a sales tool. Customers could now decide to buy from a company because they could clearly see how much support they would get after the sale. And they could see that before buying. Before even showing up on the company’s radar.

A bunch of groovy new startups arrived on the scene promising to take companies that suck, put them on the web, and magically turn them into great companies. Companies that suck, and some that don’t, bought into the hype, made a few people rich, the web collapsed, and a zillion internet gurus were out of work. This entire scenario played out between 1995 and 2001. The web didn’t go away. But the people who didn’t know how to make use of it did. And the web is a better place today.

Fast forward to today. You have to be a company that doesn’t suck. That’s always been true. Just two years ago, just being on Facebook meant you were a cool company, and you felt all sexy and warm inside. But if your company sucks, now it sucks on Facebook. And Twitter, and YouTube, and the other next best things to come along. And your customers, former customers, and competitors have yet another way to share the story of your sucky company. And leave you in the weeds. Lots of people claim to be social media gurus and sell a lot of snake oil. I think that we’ll see the social media bubble burst in two years or less. Social media won’t go away, but the hype will. The gurus will be unemployed. Meanwhile, the people with good storytelling skills will remain successful.

So, be a company that doesn’t suck. Have a great story. Tell it well, meaning listen more than talk. And use social media tools to help share that story with more people faster.

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Success in a Tough Economy: Launch a Luxury Product in a Niche Market

Ready for some good news? How about a startup launched in 2009 selling something that no one can honestly say they need, manufactured in Southern California, based on a design from more than 50 years ago? Suggested retail on the product starts at about $5,000. Most buyers spend more than that by adding a lot of custom bling. And the company sells them as fast as they can make them, is looking to expand the model line, and is pursuing export opportunities.

Meet the California Scooter Company. They build a little motorcycle that is big fun, very cool, not cheap, and is extremely popular. The California Scooter is powered by a Honda-designed 150cc four-stroke, single-cylinder engine that can deliver 98 miles to a gallon of gas. It sports a lot of machined aluminum, stainless steel, and chrome. The brakes and electrical system are modern and efficient. It’s got an electric starter for reliability and a kick starter for some extra fun and panache.

Think of it as a sort of retro 1950s-style chopper that anyone can ride, is easy to maintain, and doesn’t cost as much as a decent car. The bikes are inspired by the Mustang, a small motorcycle built in Glendale, California from 1947 until 1963. That bike had the classic long and low chopper look and was so fast on the race track that it was banned from competition.

The founder of the California Scooter Company, Steve Seidner, bought an old Mustang intending to restore it and give it to his father as a gift. Instead he ended up creating a new American motorcycle company. The bikes and the company have been well received, are getting great media coverage, and are enjoying tremendous success.

Joe Berk rides his California Scooter

Joe Berk rides his California Scooter in the hills above Los Angeles

Some of that success is due to engaging their prospective customers with a robust social media marketing campaign. The company is very active and accessible in a lot of online motorcycle enthusiast communities. If you’ve spent any time in the forums, you know they can be brutal. Opinionated and uninformed haters can quickly bring the signal-to-noise ratio to near zero. You can get assaulted with charges that your product is overpriced offshore junk from people who have never seen it. And it can be tough to jump in and contribute without sounding like you are just trying to sell your stuff.

The California Scooter Company has managed to avoid all of that danger, rise above the chaos, and actually tell their story well. They make good use of Facebook and Twitter and the company blog has new, engaging content several times a week. The guy behind all of this social media success is Joe Berk, a business management consultant, author, and motorcycle enthusiast. Joe is a good friend of mine and that’s how I became such a big fan of the California Scooter Company.

So the bikes are cool, Steve’s got an awesome business, and Joe is fun to hang out with. He also likes adventure travel, especially in Baja, Mexico. In about a week, we plan to throw all of that together into a big mashup involving fish tacos, cactus, and cold beer. Joe has put together a little group ride to the tip of Baja and back, on 150cc California Scooters. And I’ve managed to get myself invited along. I’ll be driving a big, comfortable pickup truck with a really good air conditioner. And a fridge in the back seat for cold drinks.

We figure we’ll get some good pictures and have a lot of fun. We’ve got some interesting characters along on the ride and I think we’ll come home with a few good stories. I hope to share them with you when I get back.

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Lessons From a Dry Lake Bed

Sail Magazine has just published an interesting article on an experimental wind-powered vehicle that does its job amazingly well. And is also extremely ugly.

Background: “Common wisdom” shows us that a sailing vessel, when traveling directly downwind, can only move as fast as the wind that powers it. A well-designed sailboat, or landsailer, or iceboat, can move significantly faster than the wind on other courses, but not directly downwind.

So a bunch of really smart folks began debating in online forums about whether it would be possible to design a craft that could sail downwind faster than the wind blows. And while the debate was raging, some of them actually went out and built the thing. They thought it might go perhaps twice as fast as the wind.

In March, at the annual meet of the North American Land Sailing Association, on the flats of Ivanpah Dry Lake, near Primm, Nevada, it achieved 2.5 times the wind speed. The team is now shooting for three times the wind speed. They’re sponsored by Joby Energy, which develops airborne wind turbines, and by Google, which does everything.

So the thing works. And it is insanely ugly.

Lessons learned:

  • Sometimes, what we all think to be true, isn’t.
  • Really smart people are all around us. So are really obnoxious people. People who can get their ideas across without being obnoxious get listened to.
  • There’s a big difference between talking and doing.
  • Anybody can shoot off their mouth on the internet. Sometimes they also shoot off their foot.
  • Form-follows-function is nice. Purpose-built is nice. Ugly machines are still ugly.

Here’s a couple of samples of some of the debate that got this whole thing going. It gets a bit uncivilized in places:

http://talkrational.org/showthread.php?p=858049

http://www.physicsforums.com/showthread.php?p=2656451

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Building Brand Enthusiasts

Yesterday, Chrysler demonstrated eight factory customized Jeep and Dodge vehicles at the 44th annual Easter Jeep Safari in Moab, Utah. Five of the trucks are one-off hand-built concept cars that show what might be possible. The other three are modified production vehicles designed to showcase select add-on parts. All of them are very cool and show some unique thinking.

What’s most interesting to me is how these vehicles were introduced. Chrysler had a big event, invited a bunch of media folk, and sent out press releases. Standard procedure. But backcountry vehicle enthusiasts have known about these trucks for some time. More importantly, they’ve also been talking about them. Why? Because Chrysler started the conversation and gave its fans the tools to carry it forward.

Rumors and occasionally images of the vehicles began to surface weeks before the official launch event. A couple of weeks ago, Chrysler released some concept sketches of some of the vehicles. These began to circulate and appear on blogs and in online forums and got folks talking about what might actually show up at Moab. A day later we saw some spy photos of one of the trucks, a Ram Power Wagon concept, out on the public roads in Michigan. The volume of the conversations in the forums went up several notches.

On March 27, several days before the official launch, the JP Magazine blog published pictures of a till-then secret Chrysler concept truck. The photos were taken in a dark parking lot and delivered more of an impression than any real details. But the copy mentioned some technical information that could not have been seen just by looking at the truck. The forums were filled with talk about this secret new truck.

Of course other blogs and media outlets picked up the story and it began to gain a lot of momentum.  For the next couple of days JP Magazine continued to release more dark teaser photos of additional Chrysler concept trucks saying things like, “Yet another Jeep we weren’t supposed to see ’till Wednesday.” The title of that blog post was “Mopar Project Left in Parking Lot.”

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